Contact Us
If you want to reach the Top Crypto Casinos editorial team — to flag an error in a review, ask how a crypto casino bonus actually works, or tell us a site didn't pay you — this page explains how to get in touch and what to expect back. We are an independent comparison site, not a casino, so there are some things we can help with and some we genuinely can't.
Email the editorial team
The fastest route is email: [email protected]. Please put the casino name in the subject line if your message is about a specific operator — it helps the right person pick it up. We aim to reply to readers within a couple of business days, though correction requests that need re-checking a site's terms can take longer.
Useful things to include:
- The casino or page you're writing about, and the date you read it
- The coin involved (BTC, ETH, LTC, USDT, USDC, DOGE or another altcoin) if it's a deposit or withdrawal issue
- A transaction hash or timestamp, if there's an on-chain payment in dispute
- Screenshots of bonus terms or wagering requirements you think we've described wrongly
Please don't send us private keys, seed phrases, wallet recovery details, passwords or ID documents. We will never ask for any of them, and nobody legitimate will either.
What we can help with — and what we can't
| We can | We can't |
|---|---|
| Correct or update a review, rating or bonus description | Release a withheld balance or reverse a casino's decision |
| Explain how a wagering requirement, rakeback or cashback offer is structured | Act as an arbitrator between you and an offshore operator |
| Point you to an operator's own support channel and complaints process | Recover crypto sent to a wrong address — on-chain transfers are irreversible |
| Explain, in general terms, how KYC and licensing usually work offshore | Give legal or tax advice, or tell you your state's position on offshore play |
| Log your experience with a site so it feeds into future research | Create, unlock or close your account at any casino |
How we're funded, plainly
Top Crypto Casinos earns commission when readers sign up through some of the links on this site. That's how the research is paid for. It doesn't buy a position in our rankings and it doesn't stop us publishing a drawback — every operator we cover has at least one, and we say so. If you think a commercial relationship has coloured something we've written, say so in your email and we'll look at it. You can read more about the people and process behind the site on our about page.
Reporting a payout problem at a specific casino
Withdrawal complaints are the most common thing readers write to us about, so it's worth knowing how we handle them. We can't force an operator to pay, but we do log every credible report and weigh it in future reviews. Before you contact us, it's usually worth working through the operator's own process first — most delays come down to unfinished verification, a bonus still carrying playthrough, or a limit you hadn't hit before.
- Check whether an active bonus is locking the balance. Cashback and rakeback offers usually release differently to deposit matches.
- Check the site's per-transaction and daily or weekly withdrawal limits, and whether your tier changes them.
- Confirm whether identity verification has been triggered. "No KYC" at many sites means no checks by default, not never — large cash-outs or risk flags can prompt a request.
- Look at the blockchain, not just the casino dashboard. If a transaction hash exists, the funds have left; the wait is network confirmations, not the operator.
- Contact the casino's own support with the hash and timestamps, then send us the outcome.
Reader questions we answer most often
Which sites do you actually cover?
Our rankings are limited to the operators listed on this site — currently BetPanda, CoinPoker Casino, Cryptorino, Punkz, Hyperlucky, Winna, Thrill, BC Game, Wild.io and Vave. If you email about a casino that isn't on that list, we can talk about it in general terms but we won't have a review to correct.
Three of the top-ranked ones come up constantly in reader mail, so here's the short version of each, including the parts people write in about:
BetPanda — rated 10.0
Top of our list largely because its headline deal is a 10% weekly cashback rather than a large front-loaded match. Cashback tends to be easier to reason about than a multi-stage welcome package: the value is smaller but the conditions are usually shorter. Check the operator's own promotions page for the qualifying period, minimum losses, maximum payout and any playthrough attached before you count on it — and note there's no big headline deposit match here, which is exactly why bonus-hunters sometimes write to us disappointed.
CoinPoker Casino — rated 9.9
Sits high because of the poker room alongside the casino floor, which makes it the one readers ask about when they want cash games and tournaments in the same wallet as slots. Advertised welcome offer: a 150% match up to $2,000, released subject to the site's own wagering requirement, time limit, minimum deposit and game weightings — poker and casino play often clear bonuses at different rates, so read that section closely. The limitation: a poker-led product means the casino catalogue and live-dealer selection aren't the deepest on our list.
Cryptorino — rated 9.9
Included mainly for Bitcoin-denominated play: the advertised welcome is a 100% match up to 1 BTC plus 10% weekly cashback. A BTC-denominated cap is a double-edged thing, and readers email us about it a lot — the dollar value of both your bonus and your balance moves with the market while you play. If you'd rather not carry that exposure, stablecoin play in USDT or USDC is the usual answer. All bonus terms, including playthrough and expiry, are set by the operator and should be checked at source.
Other sites we rank — Punkz (20,000 USDT welcome plus 15% cashback), Hyperlucky (20% daily cashback up to $10,000 plus 100 free spins), Winna (up to 60% rakeback and 25% instant cashback), Thrill (up to 70% rakeback plus 10% cashback), BC Game (four match bonuses up to $4,000 plus 400 free spins) and Wild.io (up to 350% across three deposits plus 200 free spins) and Vave (up to 550 USDT plus up to €75 free bet and 5% cashback) — all attach their own wagering, eligibility and expiry conditions. No figure above is usable without reading those terms.
Can you explain deposits, fees and payout timing?
Yes, in general terms. Crypto casinos take on-chain deposits from a self-custody wallet or an exchange account, most commonly in BTC, ETH, LTC, USDT, USDC and DOGE, with wider altcoin support varying by site. You pay a network or gas fee to the blockchain, not to the casino — Ethereum gas is typically the most expensive, Litecoin and Dogecoin among the cheapest. Deposits credit after a set number of confirmations, which is why a "fast" site can still feel slow on a congested network. Withdrawals advertised as instant usually mean the operator approves quickly; the remaining wait is confirmations. Sites also apply their own minimum and maximum withdrawal limits, and some charge a processing fee. We can tell you what an operator advertises; we can't promise your transaction will match it.
Do you take questions about game types?
We do. The catalogues at these sites generally break into slots, live dealer rooms running blackjack, roulette and baccarat with real croupiers, RNG table games, and crypto originals — crash, dice, plinko and in-house titles that often publish a provably fair seed you can verify yourself. Studio names like Pragmatic Play, Evolution and NetEnt appear at many crypto casinos, but availability shifts, so we check current lobbies rather than quoting a fixed count. Provably fair covers originals; third-party RNG certification is the equivalent assurance for studio slots.
What about sportsbooks and poker?
Most of these operators run more than a casino. Several pair the slots lobby with a sportsbook — Vave's offer, for instance, includes a free bet, which only makes sense alongside sports markets — and CoinPoker leads with poker. The difference matters for your money: sportsbook bonuses usually clear on odds-based turnover rather than casino wagering multiples, and poker rakeback works differently again from casino cashback. If you're emailing about clearing a bonus, tell us which product you're playing.
Legal, eligibility and age — what we can and can't tell you
We get this question weekly, so here it is directly. There is no federal legalization of online casino gaming in the US. The crypto casinos we cover are offshore operators licensed in jurisdictions such as Curaçao or Anjouan — not by any US regulator, and not by any state gaming commission. For most US players this is a legal grey area, and we won't pretend otherwise. Regulated online casino gaming exists in only a handful of states, including New Jersey, Pennsylvania, Michigan, West Virginia, Connecticut, Delaware and Rhode Island, and those licensed operators don't run on crypto. State laws differ, and many offshore sites self-restrict certain states — check both your own state's position and the operator's terms before you register.
You must be at least 18 to play, and 21 at sites or in states where that's the applicable minimum; the operator's own terms state which applies, and we won't help anyone under that age access these sites. We also can't help with anything designed to get around a geoblock, a state restriction, KYC, anti-money-laundering or sanctions checks — including VPN questions, which typically breach a site's terms and can cost you a balance. Playing anonymously is a privacy choice, not a way to avoid reporting income. US players are generally liable for tax on gambling winnings and on crypto gains; that's general information, not advice, and a qualified tax professional is the right person to ask about your situation.
Because these are offshore sites, the consumer protections you'd get from a state-regulated operator — dispute resolution, funded player accounts, statewide self-exclusion — may not be available. That's a real limitation of everything we rank, not a footnote. Our terms and conditions set out the limits of what this site publishes.
Corrections, complaints about our content, and partnership mail
- Corrections: send the page, the claim and what you believe the correct position is. We date-stamp material changes; this page was last fact-checked on Sep 26, 2026.
- Complaints about our coverage: including anything you think reads as advertising rather than assessment. These go to the editor.
- Operators and partnership enquiries: use the same address with "commercial" in the subject. A commercial conversation does not change a rating, and we'll say so again if asked.
- Press and data requests: tell us what you need and the deadline you're working to.
If gambling has stopped being fun
We can't provide counselling, and we'd rather point you somewhere that can. Losing money is the normal outcome of casino play, and crypto adds a second layer of risk because the value of your balance moves whether you're playing or not. If your play feels out of control, the National Problem Gambling Helpline is free and confidential on 1-800-GAMBLER. Offshore sites may not offer the deposit limits, cooling-off periods or self-exclusion tools that state-regulated operators are required to provide, so don't assume the safeguards are there. Our responsible gambling guide covers the tools that do exist and how to use them. Never stake money you need for something else, and don't play to recover a loss.
Before you write to us
If your question is about which site suits you, the short answer is that it depends on how you want value delivered: steady cashback and rakeback if you play regularly and want predictable returns, a large match bonus only if you're comfortable with the playthrough attached, stablecoins if you'd rather not hold price risk mid-session. Read the operator's terms at source, then email us with anything that still doesn't add up. We read everything, even when we can't fix it.